MobileRead Forums - View Single Post - $10 B&N Giftcard with Purchase of $100 Giftcard

Catlady · 06-27-2011, 06:15 PM

Oh boy. Having gone through this sort of thing at Christmas, I advise you to call and INSIST on speaking to a supervisor. Even though they tell you the supervisor can't do anything that they themselves can do. It's just not true.

Also, make sure the CS supervisor understands that you don't want them to re-send the $100 gift card (I think the first-tier people re-sent mine twice!), that what you want is the promo $10 card.

After I got hold of a supervisor, I got my promo card in the 48 hours as the supervisor promised. I also unexpectedly was sent an additional $10 gift card in the mail, as an apology for my trouble.

06-27-2011, 06:15 PM	#33
Catlady Grand Sorcerer Posts: 7,418 Karma: 52613881 Join Date: Oct 2010 Device: Kindle Fire, Kindle Paperwhite, AGPTek Bluetooth Clip	Oh boy. Having gone through this sort of thing at Christmas, I advise you to call and INSIST on speaking to a supervisor. Even though they tell you the supervisor can't do anything that they themselves can do. It's just not true. Also, make sure the CS supervisor understands that you don't want them to re-send the $100 gift card (I think the first-tier people re-sent mine twice!), that what you want is the promo $10 card. After I got hold of a supervisor, I got my promo card in the 48 hours as the supervisor promised. I also unexpectedly was sent an additional $10 gift card in the mail, as an apology for my trouble.