Quote:
Originally Posted by george.talusan
Howdy Rick,
You maybe experiencing a bug on our server. If your password contains any special characters like < > ( ) then please try changing your password - since it's a bug on the server, you may even be unable to do this. Contact customer support and they'll help you out.
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Thanks George, you are a life saver, your recommendation solved the problem.
I'm still waiting for the help desk to assign my request, so I really appreciated the fact that you're on this forum and responded so quickly.
It would have saved me hours of work and much frustration if the phone personnel knew of this issue and could have given me this advise instead of just e-mailing a help request!
I'll post an addendum to my request with Kobo stating that my problem is solved and advising them of your assistance along with a recommendation that the phone (Level 1 ?) personnel be advised of this issue. I can't believe I'm the only one that used special characters in a password.
Once again, thanks I really appreciate your assistance, now I just have to get off work and pick up my Touch and do some serious reading.
Rick