Update to my previous post...
It's now more than 96 hours after I was promised the "replacement" gift e-card would be sent - vs. the promised 48 to 72 hours. I still haven't got it.
I talked to another customer service agent, who said, "I don't know why they promise these times, you just have to be patient. Sometimes it takes a while."
Somehow that didn't make me feel much better, or like a valued customer...
I made her put in another request for the bonus card, and made sure she documented it in my file, like my original call.
I pointed out to her that I sell on eBay, and even though it's just a hobby for me, and I have a full-time job, I take care of ALL of my shipments, messages, and other actions within 48 hours, usually 24 hours, so I didn't see why a big company like Barnes & Noble with a dedicated customer service department couldn't also be prompt, especially when that is what they ***voluntarily*** promised. She didn't appreciate my comment - hopefully that won't affect whether I get my bonus card without more phone calls!
