MobileRead Forums - View Single Post - Reader Library doesn't recognise that eReader is plugged in

danby · 06-27-2011, 02:02 AM

Just thought I'd let everyone know the outcome.

I rang Sony and they were really helpful. The first guy told me to uninstall and reinstall the Reader Library software. That didn't work.

The second guy went away and spoke to the 'tech people' who said the only reason they could think that it wouldn't be working was because the computer was operating in 64-bit mode. He told me how to restart the computer in 32-bit mode (hold down 3 and 2 buttons while computer is turning on) and everything has worked beautifully since, with the Reader now showing up in Reader Library and DRM items now able to be moved from the computer to the reader. So problem solved.

Thanks to everyone who suggested solutions. I hope this information will help someone.

06-27-2011, 02:02 AM	#18
danby Junior Member Posts: 4 Karma: 10 Join Date: Jun 2011 Device: Sony eReader PRS-350	Problem solved Just thought I'd let everyone know the outcome. I rang Sony and they were really helpful. The first guy told me to uninstall and reinstall the Reader Library software. That didn't work. The second guy went away and spoke to the 'tech people' who said the only reason they could think that it wouldn't be working was because the computer was operating in 64-bit mode. He told me how to restart the computer in 32-bit mode (hold down 3 and 2 buttons while computer is turning on) and everything has worked beautifully since, with the Reader now showing up in Reader Library and DRM items now able to be moved from the computer to the reader. So problem solved. Thanks to everyone who suggested solutions. I hope this information will help someone.