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Touch setup failure
Bought a Touch on-line through Chapters on June 18th and received it on the 22nd, easy to do and great shipping (free), at this point I was really happy.
I had already downloaded and installed the Kobo Desktop, set up an account and downloaded a dozen books to put on the ereader when it arrived.
When the Touch arrived I plugged it in and the desktop did not start the set up wizard, so I uninstalled it, downloaded it again, this time from kobosetup.com and when I plugged the Touch in the set up did start but quit right after I put in my e-mail and password. Following message shown: Oops! Let's try that again. Something unexpected happened while we were setting up your eReader and we need to try again.
I've done this on my desktop - Dell XPS 9000 running with Win7 Home Premium 64bit and my Toshiba laptop running Win7 Home Premium 32 bit. I have uninstalled and reinstalled the software a few times on both machines, have run kobosetup.exe as administrator and then tried it again with all security software turned off.
I phoned the help line in the afternoon of the 22nd, but the girl who was very friendly, courteous and sympathetic wasn't able to actually help other than recommending sending an e-mail to the help desk, which I did.
On the morning of the 25th, I called once again as I had no response, again the girl couldn't do much except to expedite my request to Level 2. Not sure if the help personnel work on the weekends so as it's mid-afternoon on Sunday I'm not expecting a response immediately.
As I dual boot my desktop with Mint 10, I thought I'd try to find a Linux version and with the very helpful posts by George.Talusan and PortableJim installed the Kobo desktop under Mint 10.
Thought I was in the clear when I signed into my kobo account and the desktop software immediately downloaded my library and then when I plugged my Touch in the set up wizard started. But, unfortunately I ended up receiving the same error message as noted above.
I hope somebody can help me as I really like what I've seen and read about the Touch and would hate to have to return it.
Thanks in advance Rick - oh the following is the terminal output from running Kobo.
I apologize for the length of this post - just venting a little!!
rick@rick-Studio-XPS-435T-9000:/usr/local/Kobo$ Kobo
/usr/local/Kobo/Kobo: /usr/lib32/libjpeg.so.62: no version information available (required by /usr/local/Kobo/libnickel.so.1)
void setProxyEnabled(bool) false
CHECKING DB VERSION FOR MIGRATION
DESIRED VERSION: 19
CURRENT VERSION: 17
Object::connect: No such slot DeviceManager::startUsbUpgradeWizard()
------- [SyncClient] ------ start (Thread: 4099766944 )
------- [SyncClient] ------ migrationSucceeded
checkUserDeviceID
UserIDFilter<C>::UserIDFilter(LibraryDataProvider< C>*, const QString&) [with C = Volume] Woah.. you probably don't want to filter on empty string
void AbstractLibraryController<C>::layout(bool) [with C = Volume] source has no rows
------- [SyncClient] ------ verifyDeviceDone
WebPage::javaScriptConsoleMessage "ReferenceError: Can't find variable: KWSAppCommunication"
WebPage::javaScriptConsoleMessage "ReferenceError: Can't find variable: KWSAppCommunication"
WebPage::javaScriptConsoleMessage "ReferenceError: Can't find variable: KWSAppCommunication"
------- [SyncClient] ------ start (Thread: 4099766944 )
------- [SyncClient] ------ startUserSync
------- [SyncClient] ------ syncUserDone
------- [SyncClient] ------ syncNextItem [ Total: 12 ]
requestImageDone
[ResumingDownloader] : Start: "http://a4ccf0b6.blob.core.windows.net/kobo/27d9416e3c3c6e8ef5437ae398399e6035aca3b6.epub"
[ResumingDownloader] : FINISHED: 1315971
------- [SyncClient] ------ syncNextItem [ Total: 11 ]
requestImageDone
[ResumingDownloader] : Start: "http://a4ccf0b6.blob.core.windows.net/kobo/97f43dfd5ea626bdcb86cf151d734b0396bf741c.epub"
[ResumingDownloader] : FINISHED: 3072968
------- [SyncClient] ------ syncNextItem [ Total: 10 ]
requestImageDone
[ResumingDownloader] : Start: "http://a4ccf0b6.blob.core.windows.net/kobo/594c42c40e5944ba6a58db39349b0bf0c96b61cd.epub"
[ResumingDownloader] : FINISHED: 516510
------- [SyncClient] ------ syncNextItem [ Total: 9 ]
requestImageDone
[ResumingDownloader] : Start: "http://a4ccf0b6.blob.core.windows.net/kobo/4f1a8211e90e7cdaf807c5f91260cc7546cda680.epub"
[ResumingDownloader] : FINISHED: 462210
------- [SyncClient] ------ syncNextItem [ Total: 8 ]
requestImageDone
[ResumingDownloader] : Start: "http://a4ccf0b6.blob.core.windows.net/kobo/5f106f1ec2716e1e284f84ffc3e3a21be733f33c.epub"
[ResumingDownloader] : FINISHED: 87718
------- [SyncClient] ------ syncNextItem [ Total: 7 ]
requestImageDone
[ResumingDownloader] : Start: "http://a4ccf0b6.blob.core.windows.net/kobo/67cc211122182423c8c37209d9dee39ab85b1c3f.epub"
[ResumingDownloader] : FINISHED: 591289
------- [SyncClient] ------ syncNextItem [ Total: 6 ]
requestImageDone
[ResumingDownloader] : Start: "http://a4ccf0b6.blob.core.windows.net/kobo/1ad45f14f347082445fa64f8d291435a6870a33d.epub"
[ResumingDownloader] : FINISHED: 741034
------- [SyncClient] ------ syncNextItem [ Total: 5 ]
requestImageDone
[ResumingDownloader] : Start: "http://a4ccf0b6.blob.core.windows.net/kobo/ba36966e57be55472cbfc01586012d65ad51d7d2.epub"
[ResumingDownloader] : FINISHED: 775908
------- [SyncClient] ------ syncNextItem [ Total: 4 ]
requestImageDone
[ResumingDownloader] : Start: "http://a4ccf0b6.blob.core.windows.net/kobo/d58f4800f49798e5e329149a834198083be84f08.epub"
[ResumingDownloader] : FINISHED: 348603
------- [SyncClient] ------ syncNextItem [ Total: 3 ]
requestImageDone
[ResumingDownloader] : Start: "http://a4ccf0b6.blob.core.windows.net/kobo/ac4c2de91a29329c809bf37717d20dc31b272a4e.epub"
[ResumingDownloader] : FINISHED: 387734
------- [SyncClient] ------ syncNextItem [ Total: 2 ]
requestImageDone
[ResumingDownloader] : Start: "http://a4ccf0b6.blob.core.windows.net/kobo/68d6a33e61d513e540da512347900ade9d7a4454.epub"
[ResumingDownloader] : FINISHED: 1122709
------- [SyncClient] ------ syncNextItem [ Total: 1 ]
requestImageDone
[ResumingDownloader] : Start: "http://a4ccf0b6.blob.core.windows.net/kobo/8d3206e196122d0879650f3c203b0fa51154b075.epub"
[ResumingDownloader] : FINISHED: 5187194
------- [SyncClient] ------ syncNextItem [ Total: 0 ]
Object::connect: No such signal SignInWizardPage::webRequestError(QNetworkReply::N etworkError)
Object::connect: (receiver name: 'SignInWizardPage')
------- [SyncClient] ------ start (Thread: 4099766944 )
------- [SyncClient] ------ migrationSucceeded
------- [SyncClient] ------ verifyDeviceDone
------- [SyncClient] ------ start (Thread: 4099766944 )
------- [SyncClient] ------ startUserSync
ERROR FROM SERVER: "998"
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