Quote:
Originally Posted by cmbs
The software needs a lot of fixes that I think should have been done before the thing was ever sold, considering the exhorbitant cost of these things. Instead of producing better software and making it available to all their customers (and yes it is their responsibility to announce and make freely available any software upgrades, we shouldn't be required to write in and ask for it- what the hell is that about?), they are focusing on selling. Always selling more and more of their less than stellar product. I am glad to have my reader, but it was not worth the price, and the problems could have long ago been fixed if the company cared to fix them. Furthermore, I know from personal experience that they do not reply to customer questions and problems. Why fix things and reply to customer emails when you can keep selling at $350 a pop?
We, as paying customers, should DEMAND better quality and service. They're going to do whatever they can get away with.
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I don't share your experience....Bookeen has responded to my emails, even though I had to resend an email to get a response. I don't think the Cybook is all that buggy. I would like more functionality, but the Cybook does exactly what I expected it to do, which is read electronic books. I don't think the 538 update is the update we were waiting for - it seems more like an interim update, distributed to customers who report specific issues....hopefully we'll see a more formal update by the end of this month....
What in particular do you think needs to be fixed?