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Harry T,
There's no way to compare companies and products unless you have the money to buy one of each, and that sucks for us and works to the companies' advantage. Even though you seem to think Bookeen is the best, and maybe they are (which would be a sad commentary on the state of ebook readers), but their product is lacking. The software needs a lot of fixes that I think should have been done before the thing was ever sold, considering the exhorbitant cost of these things. Instead of producing better software and making it available to all their customers (and yes it is their responsibility to announce and make freely available any software upgrades, we shouldn't be required to write in and ask for it- what the hell is that about?), they are focusing on selling. Always selling more and more of their less than stellar product. I am glad to have my reader, but it was not worth the price, and the problems could have long ago been fixed if the company cared to fix them. Furthermore, I know from personal experience that they do not reply to customer questions and problems. Why fix things and reply to customer emails when you can keep selling at $350 a pop?
We, as paying customers, should DEMAND better quality and service. They're going to do whatever they can get away with.
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