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Old 06-26-2011, 01:00 PM   #25
library addict
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Posts: 13,124
Karma: 37197878
Join Date: Nov 2010
Location: USA
Device: Nexus 7 2, Samsung Galaxy Tab A 8" (retired=Sony PRS650, Kobo Mini)
Quote:
Originally Posted by SensualPoet View Post
Is it phone or email that you are having frustrations with?
Email. And I've never had device problems, just with individual books and billing issues. The billing issues did take a long while to get resolved, but they did eventually resolve them. The current issue I'm having is with a book where there are a lot of incidents of words run together. I counted 35 and I was only up to page 14. It was very annoying. (And I did send them the examples. Like ficbot, I've learned to send specific proof when there are issues).

I also contacted the publisher who said they would send a corrected copy of the ePub to Kobo. But I have yet to hear back from Kobo.

Every other company I've delt with regarding ebooks has had better customer service than Kobo (Borders, Sony, ARe). I will continue to shop there as normally I do not encounter problems when purchasing their books. But when I do, it's very frustrating. Customer service is an important part of a company. Not sure if they need to hire more people or just train the staff they have better, but they need to do something.
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