Quote:
Originally Posted by SensualPoet
Is it phone or email that you are having frustrations with?
|
Email. And I've never had device problems, just with individual books and billing issues. The billing issues did take a long while to get resolved, but they did eventually resolve them. The current issue I'm having is with a book where there are a lot of incidents of words run together. I counted 35 and I was only up to page 14. It was very annoying. (And I did send them the examples. Like ficbot, I've learned to send specific proof when there are issues).
I also contacted the publisher who said they would send a corrected copy of the ePub to Kobo. But I have yet to hear back from Kobo.
Every other company I've delt with regarding ebooks has had better customer service than Kobo (Borders, Sony, ARe). I will continue to shop there as normally I do not encounter problems when purchasing their books. But when I do, it's very frustrating. Customer service is an important part of a company. Not sure if they need to hire more people or just train the staff they have better, but they need to do something.