Quote:
Originally Posted by Blossom
As for customer service, I dread dealing with them it's like jumping through hoops but I've been lucky most of my issues has always been resolve fairly quickly but I always provide screenshots, explain my problem in technical terms over and over to each person I am pass to so I understand everyone's frustrations. Level one support is clueless, Level 2 support seems to know what they are doing and are quick to respond but when you're forwarded to billing it takes forever to get anything done but they do come through usually.
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I have posted five or six issues with them, always via email (which generates a ticket and a webpage with a conversation trail) and every issue has been dealt with promptly. I haven't had device problems, just store things (or suggestions). I have never called them directly as I find a succinct note far more efficient than a phone conversation.
Is it phone or email that you are having frustrations with?