Quote:
Originally Posted by taming
Once you have a ticket number, the Kobo staff in the official Kobo support forum www.getsatisfaction.com/kobo seem to be able to move the process along. If you post your issue with the ticket number, that could help. I do know that when there is a new device (like the Touch) customer support is really swamped for awhile. |
The email mentions
http://kobo.zendesk.com. I would never have thought to go to yet another site to resolve the issue. Especially one not even mentioned on the Kobo site. That seems really odd to me.