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Old 06-25-2011, 07:58 PM   #18
taming
Trying for calm & polite
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Posts: 4,012
Karma: 9455193
Join Date: May 2010
Location: Mostly in Canada
Device: kobo original, WiFI, Touch, Glo, and Aura
Once you have a ticket number, the Kobo staff in the official Kobo support forum www.getsatisfaction.com/kobo seem to be able to move the process along. If you post your issue with the ticket number, that could help. I do know that when there is a new device (like the Touch) customer support is really swamped for awhile.
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