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Originally Posted by anamardoll
She can't buy from Amazon and she can't buy from B&N because of the DRM/format incompatibility with Sony. So that leaves, of the "main" stores, Kobo. AFAIK, anyway.
And even Kobo is confusing for her, because it's not as simple as "hit a download button and save the epub to your reader drive, Mom". You've got to use ADE or try to coax the Sony Reader software to load everything up and ARGH. Calibre is easier, but the Kobo downloads are ACSM files, and Calibre doesn't open those, AFAIK.
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The Wiki here at MR has a list of ebook stores both DRM and DRM-free. Perhaps, one of them may be easier for your mother.
https://wiki.mobileread.com/wiki/E-book_stores