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Update: Sorry it took so long for this update. I got a reply email the next day and was shipped a refurbished e-book that does work. I think it was the threat of going to corporate with my complaint. The customer service reps there seem to be very nonchalant when replying to questions and concerns about your equipment after you've made the purchase. I still have the broken one - was not instructed to send it back. I think it might be good for parts for someone else because it doesn't even turn on when plugged in.
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