Quote:
Originally Posted by Shaggy
Their lead developer did post a message while he was out of town saying that he had been informed of the problem and would look into it as soon as he got back (from what I've seen he's the only one that works on the developer package). Once Adam gave him the specifics though, he was able to resolve the issue remotely and got it working while he was still away (on vacation?).
I don't know about you, but I would consider that pretty good support. As Adam said, they're a small company and don't have the resources to cover a situation like this. It's not like they're Microsoft or IBM and have a whole team of developers who can fix an issue right away. I think their developer getting it working while he was out of town was pretty nice of him.
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I did not see any message from iRex, my support ticket went unanswered, as did other people's , I saw several posts asking why iRex said nothing after so long, and one even questioning whether it was a deliberate action or not !
Sorry if I missed the post by their developer, and thanks to him for service beyond the call of duty, but one official "There is a problem, we are working on it" would have prevented all the stress, and given a much better impression of the company - Was their "HTML specialist" also away that week ?!
I like the Iliad a lot, and want to help make it work better, thus I hope iRex management improve their developer communications so that other people who also want to help are not discouraged by week-long outages.
I'll shut up about it now and get back to development :-)