Quote:
Originally Posted by sonyreaderfan
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Don't know about that. Many companies call to inquire how satisfactory was the repair experience. Perhaps the new instruction in the Bangalore call center is to introduce oneself as "from the office of the President".
My 650 was in repair for a genuine defect (non-working lower half of touch panel) for about two months around the beginning of the year. It took me 4 calls into repair hotline to get Sony to finally issue a replacement Reader (apparently, they couldn't fix the old one). A few days after I got a replacement unit, I got a satisfaction survey via email. I wrote what I thought about the quality and speed of their repair work. No reaction whatsoever followed.
I doubt "the President" is all of a sudden involved in the affairs of the repair center. But... they do need all the good will they can scramble these days, so calling customers may have been ordered.
However, the news are not all bad. It seems that Sony is still kicking...
in Japan.