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Their lead developer did post a message while he was out of town saying that he had been informed of the problem and would look into it as soon as he got back (from what I've seen he's the only one that works on the developer package). Once Adam gave him the specifics though, he was able to resolve the issue remotely and got it working while he was still away (on vacation?).
I don't know about you, but I would consider that pretty good support. As Adam said, they're a small company and don't have the resources to cover a situation like this. It's not like they're Microsoft or IBM and have a whole team of developers who can fix an issue right away. I think their developer getting it working while he was out of town was pretty nice of him.
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