Several months ago (well past the official limits for sending a book back!), I ordered and paid for a copy of "The Complete Midshipman Bolitho (The Bolitho Novels, Volume 1)" from Amazon. Well, I got caught up in a different series, and didn't get a chance to start it until a couple of weeks ago. What a huge disappointment! The book has gaps in continuity, horrendous spelling and formatting errors, and is just totally unacceptable. Now it would be one thing if it were a freebie, or maybe even a $1.99 book. But it's
not. It's $7.99book, and I was frankly Seriously Unhappy.
I looked at how long it had been since I bought it (3 months) and thought "Well, I'm just screwed." But my wife said "Contact CS. What's the worst that can happen?" And so I did. Well, I must say, Amazon CS for the Kindle continues to amaze and please me.
Their initial response was to forward the complaint to their "technical" people. Who, apparently, verified that there was no unintended corruption of the file on Amazon. Then they contacted the publisher, who claimed that
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"there are no errors in the book." Please note that, the content in the Kindle Store is provided to us directly by the publishers or authors who own that content."
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But rather than say "too bad", they offered to refund my money and remove the book from my archive, even though their official limit is 30 days. When I confirmed that this was what I wanted, the credit was processed immediately and I assume the book is gone from my archive. It's long been deleted off my Kindle, by me!
Now I really couldn't ask for better from Amazon.
Yes, I'd rather have had a good quality book. But that is directly the fault of the publisher, not Amazon.