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I'm still waiting for a reaction from Bookeen to my request for clarification of why my invoice is different to the credit statement .
I've sent my e-mail to 4 addressees at Bookeen .
I find the lack of response annoying , but not surprising - it's a common feature with many firms these days - especially when they cheerfully invite customers to ask about their orders .
The excuse that the e-mail gets caught up in spam- filters is rather 'lame' , I applied by internet order , they have my e-mail address , so this should be factored into their system as recognised and perfectly valid .
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