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What I see from a lot of the people trying out the touch @ work is that they think they need to really mash on that screen with their fingers to get it to work. I think they're used to pressure-sensitive touchscreens, but this is a little different.
You don't need to press it hard, just touch it precisely. Once you get the hang of it, it flows nicely.
Also... having one that had a firmware upgrade sitting next to one that hadn't really emphasized the importance of doing the upgrades. It was noticeably faster and more responsive than the one right out of the box. I find myself wondering how many reviewers actually did an upgrade before reviewing.
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