Last year, I had bought a Kobo Wireless and was not impressed. I decided to return it and was also unhappy with the CS I experienced. I had put forth the opinion that Kobo was not ready to play with the "big boys".
I purchased a Kobo Touch today at Borders..I will have a long commute with my new job and was looking for something small, not too expensive, reliable and with wi-fi. Didn't want to risk my K3 or my Nook Color.Despite my experience last year, I decided to try the KT.
I think Kobo has done it right this time.
The ereader works nicely, has an attractive form factor and is reasonably priced. I got mine in black- the only quibble I have is that it picks up fingerprints, but if you use it with a cover, problem solved. I'm also getting a kick out of the Reading Awards- they remind me of Girl Scout badges.
Good job, Kobo. Never thought I'd be saying that!!