[kharrisma]

Anybody here had any trouble with this site?

I ordered a book (First Light Chronicles Omnibus), and paid for it, no problems whatever. Tried to download it; let the fun begin!!

They required registration of the ereader device, demanding a PID#. No such critter available for Kindle. Two hours of Google and several python script downloads/runs later, I had a PID to give them, so as to be "allowed" to download what I had already paid for.

Went to open it up in the Kindle... no go. It's a .prc file, of which I have plenty, but this one is apparently DRM'd, and the Kindle can't get past this. Calibre won't touch it, either.

Tried to seek help from their site; get this: the "forum" is LOCKED! No further postings, no edits. The very definition of useless. There's only ONE method of contacting them, which I used.

The reply comes from Amazon.com. Yup. Amazon.com. They had no idea what was going on. We've been emailing and calling back and forth for almost a week. Yesterday, some dufus from their troubleshooting division tells me that "sorry, mobipocket is a third-party vendor... we can't help you... contact them directly..." despite the fact that I had explained to him that every attempt to do so resulted in a reply from HIS COMPANY!!

Tried it again, another reply from Amazon, and then finally just today, a lovely tech-support girl managed to find a mobipocket department or division within Amazon.com. She directed me to one little line in one of the many emails sent that I had skimmed over or misunderstood (brain function inversely proportional to level of irritation), which led me to a completely different page on Amazon. Maybe THIS one will net me a refund.

Granted, it's only ten bucks... but I'm on a fixed income (reading my only surviving indulgence,) and besides, it's the principle of the thing.

My suggestion; you'd better know precisely and in advance what it is you're buying, and whether or not your particular ereader will be able to eat it. Watch your step on this site, and count your fingers and toes when you leave.

And, no big surprise: like Amazon, they're supposed to keep records of what their customers download, so the files can be re-downloaded if need be. Guess what? NO record of my purchase. A whole multi-paged thread on this very subject on their "LOCKED" forum.

I'd look elsewhere, anywhere, but here.

Is it just me??

Karl