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This happened to me also, and I can tell you that it is NOT normal. When this happens, take a close look at the original rtf file. In my case, every paragraph was an independent text block. I saved the rtf as a txt, then back as an rtf and it worked great. (Saving as txt got rid of all the extraneous metadata that hosed up the reader). Hopefully that will help.
Kind regards,
Marinerrr
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