Quote:
Originally Posted by taming
I would exchange your Touch for another one, Jim. My problem was not the same, but perhaps related. Sameer and I wrote back and forth a bit about it, and we decided I should send it to him so that he could get to actually test a Touch that malfunctioned in the way mine did. Kobo sent me out a replacement.
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Wow - that's a great use of having employees on social media - the problem device can get back directly to the developers. I imagine in a lot of places, devices would just go to a unit to be refurbed. Yeah for Sameer!