I have the Wifi one. Poor guy bought it a month before they started advertising the touch
. I have the latest Kobo desktop I think as I only got it when I got the Kobo. I have been on a few times and 'Updated Library' but nothings even said about it doing anything to the firmware.
I am going to exchange it. I am waiting for the prepaid box they are supposed to send me. Abit frustrated though because yesterday it was even worse and didnt even reset when I tried too. Would only do it if I plugged it in to charge. Then it was freezing on the first screen and on the im reading screen. So hopefully its a dud and im not the dud. Im not an expert with computers but know enough to get by so think its the Kobo. Figers crossed whatever they do will be ok. Just annoying because I have to wait and the guy told me when I rang they send a replacement and then I send my old one back, but the email said I send mine to them and they either replace or repair so not sure which will happening. Hoping its the former as Id prefer not to be without it.