Quote:
Originally Posted by RainingLemur
Oh my. That sounds like the kind of people I used to talk to on the tech support line for my company's software. The kind of people who would probably really look for the "any" key when the screen would prompt them for it. If it weren't for "minimally exceptional" folks like that, most tech wouldn't be purchased by nearly as many people.
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Yep. I have several store managers who literally cannot read error messages off the screen for me, because "That's computer stuff, and I don't know anything about computer stuff." These people are resonsible for several million dollars a year in company revenue. (They're good managers, though.)
Yeah, most tech support calls are the result of bad design, bad manufacturing, or bad attitude. But not all.