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Well if having it inside the case provided by Booken, inside a padded laptop section (all to it's self) of my laptop bag and taking said bag into a car, driving 20 miles, taking it out is considered rough treatment then perhaps Bookeen should never of advertised it as portable.
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It can certainly stand that. Obviously something else happened. I don't remember my bad being hit with the cybook inside it. But marks on the case and the broken screen where proof that indeed, I hit my bag badly somewhere. Lesson taken, I never broke my screen again. e-ink screen are fragile, but not THAT fragile.
And other thing the can break the screen is being bent or pressured.
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They certainly would be outright irresponsible if they were to suggest you could put it in your pocket.
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Bad idea indeed. unless you're talking large front pocket and don't risk someone bumping into you.
Oh, one last things : 6" screen will tends to break easier than 5".