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OK, the soft-reset with reader plugged in and Library running hasn't worked, but it's drawn my attention to a new symptom: an icon 'Error' appears (where the reader should appear, in the menu on the left) when the reader is plugged in, but it disappears when the reader is disconnected. Can't get it to reveal anything other than 'error', though...
Just re soft/hard reset - is soft reset just pressing the reset button? What's hard reset? Should I try that?
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