MobileRead Forums - View Single Post - Pocket eDGe w/ Ermine boots up with completely white screen

JazzMind · 06-09-2011, 10:37 AM

Hello. I am one of the Pocket Edge WSOD victims from the original Entourage fora. I got the WSOD and a musical ditty which repeated over and over a couple of weeks after updating to Ermine.

I sent my Pocket Edge back to Entourage with an RMA and they returned it to me working about 3 weeks later. I never communicated with Tier III support by phone or email but Tier I [Larrie] read the notes from the Tier III repair while we spoke on the phone. She told me that the motherboard was replaced. A little loose goo around the rubber offsets on the interior LCD screen side of the device [underneath which i assume to be screws] confirms that this was removed for the repair.

My PE has now worked fine running Ermine for the last few weeks.

I also purchased another PE fro my daughter and got Square Trade warranties on both of them.

Kudos to MobileRead for picking up the Entourage Edge Forum!

06-09-2011, 10:37 AM	#9
JazzMind Junior Member Posts: 2 Karma: 10 Join Date: Oct 2009 Device: Entourage Pocket Edge	WSOD repaired Hello. I am one of the Pocket Edge WSOD victims from the original Entourage fora. I got the WSOD and a musical ditty which repeated over and over a couple of weeks after updating to Ermine. I sent my Pocket Edge back to Entourage with an RMA and they returned it to me working about 3 weeks later. I never communicated with Tier III support by phone or email but Tier I [Larrie] read the notes from the Tier III repair while we spoke on the phone. She told me that the motherboard was replaced. A little loose goo around the rubber offsets on the interior LCD screen side of the device [underneath which i assume to be screws] confirms that this was removed for the repair. My PE has now worked fine running Ermine for the last few weeks. I also purchased another PE fro my daughter and got Square Trade warranties on both of them. Kudos to MobileRead for picking up the Entourage Edge Forum!