MobileRead Forums - View Single Post - Another praise of amazons customer service with unlighted cover

oecherprinte · 06-08-2011, 04:14 PM

Hi,

I have to share my experience with amazons cs again. I own the 9/2010 version of the unlighted cover which produced VERY sporadic reboots on my k3 which I got in the US and use in Germany. So. called kindle cs 4 days ago tontellnthem about my problem and they offered me a replacement. So i asked whether I could upgrade to the lighted cover if I pay the surcharge wich was no problem. They immediately refunded the price I paid for the unlighted cover. I ordered the lighted one to germany and shipping and taxes were immediately refunded. The lighted cover arived to today. They told me to keep the old cover and turn it into a picturebook.

Great service that wil keep me locked to kindle for my whole ebook life ...

Cheers,

Jens

... come on baby light my cover ...

06-08-2011, 04:14 PM	#1
oecherprinte Zealot Posts: 115 Karma: 20 Join Date: Jul 2010 Device: Kindle3 3G, Kindle Paperwhite 2	Another praise of amazons customer service with unlighted cover Hi, I have to share my experience with amazons cs again. I own the 9/2010 version of the unlighted cover which produced VERY sporadic reboots on my k3 which I got in the US and use in Germany. So. called kindle cs 4 days ago tontellnthem about my problem and they offered me a replacement. So i asked whether I could upgrade to the lighted cover if I pay the surcharge wich was no problem. They immediately refunded the price I paid for the unlighted cover. I ordered the lighted one to germany and shipping and taxes were immediately refunded. The lighted cover arived to today. They told me to keep the old cover and turn it into a picturebook. Great service that wil keep me locked to kindle for my whole ebook life ... Cheers, Jens ... come on baby light my cover ...