My Pocket Edge suffered the White screen of Death on Wednesday, I filled out a support ticket Wednesday evening and received an email on Thursday stating "Your ticket has been reviewed and it is preferable for you to send the device to our warehouse for repair. This is for further testing so that we may alert our supplier. Before we provide the address please answer the information below for us to process the device return for repair."

I replied with the requested information and received the RMA information less than a hour later. So far I've all of my support tickets have been acted on within 24 hours, so I really can't complain at all.