Originally Posted by UnHappyCamper

I purchased the eDGe Dual from Woot (Brand new), and right from the start, I am unable to finish the registration, due to the Reader screen do not responsed to the styles at all. So this device is basically useless, since you can not even open any ebook. After emails tech support, they have me perform varios things, such as reset, then firmware upgrade with no changes. They finally asked me to send in the unit for repair, and I email them for an exchange, the email stop, so I called the customer service 3 times before finally talk to a live person, she told me that since Woot is not the authorized dealer/reseller, they can not issue an Exchange, only repair. This is not a very good way to treat the customer.
I would not ever purchasing any product from Enterouge System Inc. again.!!!!