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sunnyone · 05-13-2011, 09:50 PM

Remember that I broke my E-ink side of PE?

[SUPPORT #EPS-412943]: Help!! My E-Ink screen broke!_For repair
2011/04/26
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Your ticket is being escalated to Tier 3 Technical Support. May they contact you by email? If you prefer a phone call, their hours of operation are 9AM-5PM EST, Monday through Friday. What is the best contact number and time to reach during these hours? Someone should be contacting you within 24-48 hours.
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I told them contact me in email is better...
And I GOT NO RESPONSE yet.., I also wrote back again and no response either.

I'm so disappointed on enTourage, that's the way they treat their customers?

05-13-2011, 09:50 PM	#1
sunnyone Edge User	The BAD service of enTourage Remember that I broke my E-ink side of PE? [SUPPORT #EPS-412943]: Help!! My E-Ink screen broke!_For repair 2011/04/26 --- Your ticket is being escalated to Tier 3 Technical Support. May they contact you by email? If you prefer a phone call, their hours of operation are 9AM-5PM EST, Monday through Friday. What is the best contact number and time to reach during these hours? Someone should be contacting you within 24-48 hours. --- I told them contact me in email is better... And I GOT NO RESPONSE yet.., I also wrote back again and no response either. I'm so disappointed on enTourage, that's the way they treat their customers?