Quote:
Originally Posted by ftrooper93
Just got a pocket eDGe in hand, ordered via Woot!. Plugged it in for 2 hours to charge fully before turning it on.
Upon turn on and registration, the device will not hold a charge at all. If its plugged into the wall via AC adapter its usable. However, if I unplug it, it shuts down almost instantly. The indicator in the upper right seesm to indicate there is NO battery present. it indicates that its charging, but at 0%.
Is this an error? Is there a way to resent the battery so that the device will charge it?
I called entourage, and the tech support was underwhelming and disappointing. The only offered solution was to "take it back and get a new one". No offer to fix, no solutions, not even an attemtp to fix or reset or anything. Just "take it back".
I contacted Woot! but have not heard back yet.
I was very excited to get this, I've enjoyed my kindle and my droid 2 phone. So I'd really like to use this device but can't.
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Plug it in over night like Filark and rvcullen suggested. I bought two PEs less than a month ago and both of them were fully charged in about 5 hours. If you have a multimeter or know someone who has a multimeter you can also check the voltage coming out of the charger. It may be just enough to run the PE but not enough to charge the battery. You can hold or clip the ground (black) lead to the outer part of the plug and put a paper clip inside the tip and hold or clip the positive (red) lead to the paper clip and have someone plug it in real quick while you check it. A good charger should indicate between 13 and 13.5 volts DC. Mine read 13.38 volts DC.