Just got a pocket eDGe in hand, ordered via Woot!. Plugged it in for 2 hours to charge fully before turning it on.

Upon turn on and registration, the device will not hold a charge at all. If its plugged into the wall via AC adapter its usable. However, if I unplug it, it shuts down almost instantly. The indicator in the upper right seesm to indicate there is NO battery present. it indicates that its charging, but at 0%.

Is this an error? Is there a way to resent the battery so that the device will charge it?

I called entourage, and the tech support was underwhelming and disappointing. The only offered solution was to "take it back and get a new one". No offer to fix, no solutions, not even an attemtp to fix or reset or anything. Just "take it back".

I contacted Woot! but have not heard back yet.

I was very excited to get this, I've enjoyed my kindle and my droid 2 phone. So I'd really like to use this device but can't.