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Originally Posted by JL6161
If ST were to care at all about beta vs. official release (which they probably don't), then "version 0.9" would be enough to draw scrutiny. But as you say, WSODs, screen locks, and hibernation issues occur with lots of devices,* so it's obviously tied up with hardware or drivers on some level.
*For instance, the total POS Dell laptop I bought in 2008 with the beyond-total-POS Windows Vista (which was more like an alpha version) that went into bizarre spontaneous self-hibernate/wake-up/re-boot cycles on the eighth day and went back to the dang store on the ninth. I think of this experience every time someone mentions the perceived unreliability of Entourage, because Dell and MS were both, unsurprisingly, useless on that occasion -- it was the retailer's return policy that saved my bacon, not manufacturer tech support.
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After looking up the WOSD problem I found many mobile users experience it (iPod, iPad, iPhone, Blackberry, Tom Tom, Creative Zen etc.) so your right I doubt they would ever dig that far into it. Unfortunately Tier 1 customer support isn't always the greatest, especially for some of the bigger companies. My son had a problem with his Xbox 360 and was on the phone for nearly 2 hours with no resolve. I did a You Tube search and we had the problem fixed in about 20 minutes. Sometimes users are your best troubleshooting resource (case in point is this forum).
Of course I would always prefer to use Entourage when it comes to my PEs but a $32 investment for 3 years with of coverage including accidental damage is hard to pass up. In additon to all the good reviews on Amazon, SquareTrade got an A+ rating from the Better Business Bureau:
http://www.bbb.org/greater-san-franc...cisco-ca-35878