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Old 04-19-2011, 10:34 PM   #6
cheyennedonna
Edge User
 
Quote:
Originally Posted by borisb View Post
I've always kind of worried that this might be the case. It suggests that if you lose/destroy your eDGe, your backup will be useless in trying to restore your data to your replacement device...
Unless tech has some magic way to extract the esi file. Speaking of tech, it's nothing like it used to be. The phone is answered by a semi rude outsourced "level 1" tech, whose job seems to be to take info and assure you you case will go to a level 3 support person. Unfortunately, I never heard back on my last support request; I'm not very confident at this moment.