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loonacres · 05-11-2011, 05:01 PM

I just got my PE today and got the Adobe DRM 79 error message. Entourage tech support said I needed to have an account with Adobe. So I went and sent one up, and it still didn't work. But I couldn't get past Step 6 of the set-up--with the Adobe error message I was dead in the water. There was no way to get around it. I couldn't even download 2.2. So I called tech support again, they had me reset, but now, I can't get past screen 5,"Checking for updates." First time I tried to set-up/register, it sailed through it, said no updates needed. Now it just hangs there. Tech support had me reset again, but still no luck. Tech support said this is a problem they've never encountered before..... Any suggestions for a total newbie?

05-11-2011, 05:01 PM	#12
loonacres Edge User	I just got my PE today and got the Adobe DRM 79 error message. Entourage tech support said I needed to have an account with Adobe. So I went and sent one up, and it still didn't work. But I couldn't get past Step 6 of the set-up--with the Adobe error message I was dead in the water. There was no way to get around it. I couldn't even download 2.2. So I called tech support again, they had me reset, but now, I can't get past screen 5,"Checking for updates." First time I tried to set-up/register, it sailed through it, said no updates needed. Now it just hangs there. Tech support had me reset again, but still no luck. Tech support said this is a problem they've never encountered before..... Any suggestions for a total newbie?