Fundamentally, it's a dice roll to buy any consumer product with a warranty, because no one can guarantee the manufacturer will stay in business, honor its warranty, have effective customer service, etc. That doesn't mean it's OK for a company to dodge its responsibilities, and some outfits are better bets than others, with recent start-ups automatically being the riskier ones. I suspect with enTourage, it's the staff reductions making it hard to provide the formerly solicitous customer service rather than some sort of knavery.

Maybe this seems less unusual to me because I've bought stuff from obscuro niche audio electronics "companies," where "company" means "a guy designing and assembling pre-amps in the basement" and used open-source software that was always a beta version. Heck, I doubt KompoZer will ever reach 1.0, and it works fine. If my EE or PE goes belly-up anytime soon or develops a big flaw I can't get fixed, I'll be very disappointed but not inclined to phone my lawyer.