Quote:
Originally Posted by janhall_us
Entourage has had a ticket on this problem since early Februrary. Every time I contact them I'm told someone will get back to me or the issue is being escalated and the new level will contact me. No one has ever gotten back to me. I have an extended warranty on the PE through SquareTrade and also from my CC, but neither will touch it because it's still "under manufacturer's warranty". I know I'm not the only one in this situation, any suggestions as to where to go from here?
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I would ask your credit card company about a "charge back" since the company is refusing to deal with the manufacturer's warranty. I don't know the time limit on this, but you've obviously brought this up with your credit card company before so there's a history of your complaint. An ideal solution would be that your credit card company agrees to issue a charge back, you return the damaged edge, and you repurchase at current prices, if you want to take your chances again.