As you can read from my original post - it's not just the 2.2 upgrade that irks me. It's the company's lack of responsiveness altogether! I'll give 'kudos' for the off-shore call center. They pick up on 2nd/3rd ring and they're very polite. However, they can not provide customer service beyond what the parent company is willing to offer and extend to us indirectly through the call center. I only found out about 'ermine' indirectly through web browsing myself - not directly from the company as an email notification. I run the 'update' app on my EE nearly every day only to see my device is up to date (with 1.5).

But let's face it folks, some of us WILL have devices that WILL fail in one fashion or another. Are you sure, if/when that happens, the company will respond promptly. I purchased a Burton duffel bag on line 2 years ago. The zipper is broken but the company will repair or replace when I send it back. Does any Entourage customer honestly have the same level of confidence that we can/will receive that kind of support? I think not! If so, pray tell us why?

You cannot reach a live person at their headquarters. Customer service can/will not provide any telephone numbers we can call.

Entourage, as a company, is absolutely pitiful! There's just no better description I can give.

I am seriously disappointed w/ my purchase. I should have followed my gut feelings and returned it to Amazon within first 30 days when I had the chance.

If I knew the company was on firm footing and will continue to provide s/w upgrades and reliable product support, I would have bought the accessories (spare battery, 2nd adapter, spare styluses) while they were still offering them. I might still be able to purchase then from Netherlands and eat the shipping and duty costs. However, I'm debating selling what I've got rather than investing in additional ~$150 in accessories simply because I don't know if Entourage will service my device should a screen defect show up or some other h/w fault.