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At what point is it warranted to ask, "Is it time for a class action lawsuit?"

Entourage Systems is not delivering on its promised 2.2 upgrade.

Accessories (batteries, adapters, styluses, etc.) are no longer available to North American region. Customers do not know if accessories are even being made any longer - old supplies appear to have been depleted.

It is absolutely impossible to contact anyone at the company's headquarters in McLean, VA. The only person that answers the phone is an off-shore call center who also can not get answers to specific questions.

The product itself is not rooted thereby limiting end users on applications we can download and install.

Entourage's so called 'app market' is a literal joke.

Should my unit ever fail on me, can I expect it to be serviced in any reasonable time - if at all?

If anyone is researching this product BEFORE buying, I would very strongly recommend to wait or go with a product offering by a main stream company before considering this. Though the product, the Edge or Pocket, has potential as a dual-book device it is important to know that's all it is - just potential. It is not a serious contender against other competitors' tablets.

To date, this has been the biggest online purchase mistake I've EVER made. It is a very expensive lesson which I will never repeat.

I hope potential buyers have a chance to read this post before laying out ~$500.

Attila