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Qwill · 04-20-2011, 02:16 PM

Update of PE reset-button / hibernation / lighthouse adventure :
Let's make a summary of events as I disseminated my posts on this thewad and in the Entourage support experience thread.

* upgraded my 2 weeks old PE to Ermine, without any special preparation
* noticed that I had now 2 email apps, poor quality camera, 2 camera apps (V1 and v2.2.1), also noticed that journal app was V1. (I thought the PE didn't upgrade properly ?
* Enjoyed 2 weeks of Ermine heaven, hibernating and awakening without any troubles.
* Day 1 - Was reading a complicated pdf on the PE ( lost of figures and text altogether) and noticed the pdf renderer did not worked well on some pages.
* few minutes later, the PE froze, while I was on the reader app. I did press the reset button (should have hold the poweroff instead ?)
* After the reset, all my settings were gone (e-mail and gmail setup) Also all the icons have disappeared from the desktop (like it had resetted the desktop too). (That was the 1st post on this thread).
* Day 2 - worrying about a unstable profile, I first reverted to Dingo. I backed up my library. I did a factory reset, and upgraded to Ermine.
* Day 3 set up the mail and so on, PE was working good again ! Still had 2 camera apps, 2 email apps, and journal v1. Still making greenish pictures.
* Made some data exchange with the desktop using the mini usb cable. PE went to hibernation after a while (still pluggged in).
* 2 hours after, decided to wake it on, in order to unplug it properly and take it with me for lunch. PE start glowing of all its fire on the LCD ( screen completely white.)
* Long-pressed the power off. From now-on, I only got white screen on the LCD.
* After powered on-off, noticed the PE was playing a short tune , like a ring tone. (Said myself Ha ! its still alive!)
* Used reset button, long-press power-on etc .. nothing more than a blank lcd screen, with sometime ghostly black lines. PE seemes to be alive as it was beeping when pressing volume+/- buttons.
* Day 3 Called Support service. Told me they were not going to give any support by phone or email as I was running Ermine (as written in the warning statement on entourage update page). Told me to revert to Dingo.
* Day 4 reverted to Dingo. Couldn't confirm the result, the LCD remains white. Emailed support that it did not worked.
* Day 6 Called again support. Told me that it will be escalated to tier-3. Wrote me instruction to revert to Dingo.
* Day 10 Got email from tier-3 ... sending me instruction to revert to Dingo (!) - emailed back the same story.
* Day 11 Called back support - aks to get tier-3 phone / support denied this request, said they will escalate it again.
* 2 hours later, got tier-3 email - Gave me instruction for sending back PE for examination and repair. [to my relief!]

Seems that Android Froyo version upgrade was not so smooth also on different other devices (phones), from different forums on the net, symtoms were almost the same.
What are the cause ? fragmentation of corruption of the file system while saving the current state of memory of the device for hibernating / waking up , resulting in bad instructions sent to the GPU ?
Weird thing is that downgrade to Dingo does not help.... I was really wishing it would have made a complete reset...

Will keep you updated of further development, meanwhile, I have to recover from PE-addiction !!

Qwill.

04-20-2011, 02:16 PM	#23
Qwill Edge User	Update of PE reset-button / hibernation / lighthouse adventure : Let's make a summary of events as I disseminated my posts on this thewad and in the Entourage support experience thread. * upgraded my 2 weeks old PE to Ermine, without any special preparation * noticed that I had now 2 email apps, poor quality camera, 2 camera apps (V1 and v2.2.1), also noticed that journal app was V1. (I thought the PE didn't upgrade properly ? * Enjoyed 2 weeks of Ermine heaven, hibernating and awakening without any troubles. * Day 1 - Was reading a complicated pdf on the PE ( lost of figures and text altogether) and noticed the pdf renderer did not worked well on some pages. * few minutes later, the PE froze, while I was on the reader app. I did press the reset button (should have hold the poweroff instead ?) * After the reset, all my settings were gone (e-mail and gmail setup) Also all the icons have disappeared from the desktop (like it had resetted the desktop too). (That was the 1st post on this thread). * Day 2 - worrying about a unstable profile, I first reverted to Dingo. I backed up my library. I did a factory reset, and upgraded to Ermine. * Day 3 set up the mail and so on, PE was working good again ! Still had 2 camera apps, 2 email apps, and journal v1. Still making greenish pictures. * Made some data exchange with the desktop using the mini usb cable. PE went to hibernation after a while (still pluggged in). * 2 hours after, decided to wake it on, in order to unplug it properly and take it with me for lunch. PE start glowing of all its fire on the LCD ( screen completely white.) * Long-pressed the power off. From now-on, I only got white screen on the LCD. * After powered on-off, noticed the PE was playing a short tune , like a ring tone. (Said myself Ha ! its still alive!) * Used reset button, long-press power-on etc .. nothing more than a blank lcd screen, with sometime ghostly black lines. PE seemes to be alive as it was beeping when pressing volume+/- buttons. * Day 3 Called Support service. Told me they were not going to give any support by phone or email as I was running Ermine (as written in the warning statement on entourage update page). Told me to revert to Dingo. * Day 4 reverted to Dingo. Couldn't confirm the result, the LCD remains white. Emailed support that it did not worked. * Day 6 Called again support. Told me that it will be escalated to tier-3. Wrote me instruction to revert to Dingo. * Day 10 Got email from tier-3 ... sending me instruction to revert to Dingo (!) - emailed back the same story. * Day 11 Called back support - aks to get tier-3 phone / support denied this request, said they will escalate it again. * 2 hours later, got tier-3 email - Gave me instruction for sending back PE for examination and repair. [to my relief!] Seems that Android Froyo version upgrade was not so smooth also on different other devices (phones), from different forums on the net, symtoms were almost the same. What are the cause ? fragmentation of corruption of the file system while saving the current state of memory of the device for hibernating / waking up , resulting in bad instructions sent to the GPU ? Weird thing is that downgrade to Dingo does not help.... I was really wishing it would have made a complete reset... Will keep you updated of further development, meanwhile, I have to recover from PE-addiction !! Qwill.