They should have been able to help you with doing the golden update as that's a standard procedure whenever a complete erase/reset is required - even before Ermine was release.

In any case, the usual cause of an infinite reboot is an update.zip file still on your SD card or USB memory stick. I would remove your SD card and USB memory stick and check both with a PC. With both removed, try booting your eDGe and see what happens.

If you still want or need to do the complete erase back to Dingo, then get an *empty* USB memory stick, and carefully follow the instructions here: https://www.entourageedge.com/suppor...barticleid=263. Don't take any step for granted - read each step twice and carefully perform it (you may have missed or misunderstood one previously). That includes downloading a fresh copy of the correct file for your device (i.e. PE or EE).

Good luck and let us know how it goes