"Heinrich Baranda" = Phillipino name. This is the 2nd Phillipino in customer support. This could all be local to Reston, VA, of course, but I wonder if eNtOUrAge outsourced customer support (in which case, there would be no point in asking about Phillipine restaurants in Reston).

It's not conceivable that customer support people would say "on behalf of management" unless that's what management told them to say.