Servicing of eDGes out the US/Canada has always been a challenge for users. When things went well (under warranty) a couple of users indicated a 2 week turnaround, though, with satisfactory results.

Since the original EE only started going out of warranty for users at beginning of March, we'll just now start learning about the turnaround and costs of out-of-warranty repairs.

Anyone with repair issues should contact enTourage directly via www.entourageedge.com/support and not depend on these forums for information. This includes is you're having problems at the local retailer level.