Even if all our speculation is way off base, it's quite sad that enTourage is doing such a poor job of managing its web presence on its own forum. Here's a point of comparison. A few months ago, I ordered gifts for relatives who were going on a trip. The gifts were intended to be used for the trip. Half the gifts never made their way into the box, despite a complete packing slip and complete payment. I complained via phone first but got no result. I made a post to their website and within three minutes the director of online marketing sent me a personal email asking for details and vowing to correct the problem and issue a refund. Three minutes--and he did get me a refund.