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Thanks for the well wishes, everyone! I'm hoping my eDGe is running optimally again soon, too.
Leslie, Paula: I “purchased ebooks from all over the place, but since they're protected by Adobe ID, it doesn't matter where I bought them (NB: “Purchased also applies to free ebooks that were obtained through Amazon, Barnes & Noble, Google, and Borders). What does matter is that my Adobe ID has become disassociated from my eDGe, meaning anything protected by Adobe ID won't be readable on my eDGe--unless I'm using an app to read it on the LCD screen. That makes the ability to annotate books on the eink screen completely useless at the moment.
Guyjack, I tried calling their corporate office several times yesterday and got stuck in voicemail h***. Most odd, is that it was tier 1 tech support who suggested I try calling the corporate office after they’d been unsuccessful in reaching tier 3 tech support. I’m not positive, but I think, at one point, I even reached snow’s voicemail.
Cheyenne, I think the devices can be re-registered—just not with enTourage. I’m still in tech support h*** with the Adobe folks, but it looks as if even after your each the maximum number of registrations (6) per device, Adobe can grant extensions. If that’s the case, then registering with Adobe should ensure that you’d be able to read ebooks protected with Adobe ID. Note that I reached the max because I kept having to reregister with enTourage.
Despite this, I still love my eDGe. If worse comes to worse, I'll do a factory reset it, beg Adobe for another registration, and hope for the best.
It's true that we're all speculating (not so wildly this time, I think) on the vitality of the company, but how hard is it to maintain and manage your web presence on your own website? What I find most distressing is the idea that an otherwise very customer-centric organization has elected to abandon its main means of communicating with customers (no one reads press releases anymore unless they’re from the White House) and building community around its product. Given how active employees have been previously, it strongly suggests they have even bigger problems than trying to keep the forum active and a positive influence. And that's not a good sign.
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