I just got mine back from California on Friday. It was at the actual facility for only just over two days (the rest of the time was shipping - I shipped 3/7 and it was waiting for me in front of my door on 3/18). It took me a few times to get the Tech people to respond in the first place, but it was because the original tech support person misspelled my email address (and never gave me a ticket number - which made it difficult for the other techs to find.) Or is no one even answering the phone?