If I worked for Entourage (which I do not) and I saw this kind of stuff on the Forum, which is certainly a public reflection of the device, I would provide information to quell the sentiments being expressed. (I'm trying to think of what this kind of information would do to the interest of a potential customer....silly me) That is, of course, if what is being said here does not reflect the true state of affairs. On the other hand, if what is being assumed here is in fact true, then I would keep quiet. Draw your own conclusions.

We can all be comforted in the knowledge that we have a great device that does very cool things. But somehow I doubt that service will be available in the future should there be a problem.