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The sound quality's pretty good, even when using without a headset. However, it does pick up background noises, because I think it doesn't have those fancy ambient noise reduction features found in conventional mobiles.
Now that you have mentioned that you're reluctant to deal with hassles, if your PDA usage is not heavy, you might want to consider Smartphones? The O2 Xphone II was a candidate, but I didn't choose it because I consider myself quite a heavy PDA user, and I read a lot on my PDA so I'll opt for a bigger screen.
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